We’ve been in business for last 14 years & our chat agents come with a rich experience of pretty much every industry. Since they’re already well versed in the basics of your industry along with lead generation & customer support, they easily learn about your business in just 48 hours.
Just keep sharing your feedback & pertinent updates (new coupon code, change in shipping policy, new order tracking method, addition/ removal of product range etc.) with us & learning will keep happening along the way.

A range of our specialities keeps us way above the competition. To mention a few- we are the pioneer with 14 years of successful experience, we pay close attention to the minute details of our custom solutions, we opt & develop topnotch technology to amplify overall experience, we put undivided attention on data security, we don’t charge for anything else etc.

BUT, what sets us league apart is the fact that all of our Chat Agents are our full time in-house employees who work right under our supervision 24×7. Unlike other service providers, we neither work with freelancers/ work-from-home chat agents nor further outsource your account.

With Chataffy, you see soaring results whereas with the others, you pay extra only for false commitments & to put your precious business data in novice hands.

FAQs could be any material (content, video, knowledgebase, customer support chat logs etc.) which could help us understand your business & train our Chat Agents.

Since you know your business best, we ask you to prepare & share the FAQs. If you want, we also can prepare the FAQs & share with you for improvisation & approval.

These FAQs are required only to kickstart the training. You can keep adding & editing FAQs along the way to keep us updated.

The chat agents are trained by our expert training team. It is a comprehensive training provided on the basis of the FAQs shared by you & the learning material prepared by us. Post training, we conduct a test for your website & deploy the top scoring 9 chat agents to your store.

Our service runs 24×7 in 3 shifts of 8 hours each. We’ll deploy 2 main chat agents & 1 back-up chat agent for each of these 3 shifts. So, overall you’ll get 9 chat agents for your store.

Each chat transcript, sales lead & support ticket are notified to you real-time via email & SMS. They’re also stored real time in your Chataffy dashboard in viewable & downloadable format so that you can refer to them whenever you want.

The figures & trends of chats, leads, tickets, chat ratings & a lot more with Google Analytics are provided right on the home screen of your Chataffy dashboard.

We recommend you keep a tab on our performance from here & keep sharing continual feedback for us to keep improving our service on your store.

Yes, we offer LiveChatInc chat software complementary with our service. It is one of the most customizable, robust & swift chat software being used by over 26000 business across 150 countries.

The chat software adds to your website automatically when you install our app. Just in case it doesn’t show up on the website, feel free to hop on our chat support for instant support.

If you are using the conventional version of BigCommerce i.e. Blueprint theme engine, we request you embed the chat widget using the quick steps mentioned under Setup in your Chataffy dashboard.

The chat software is highly secured with 256bit SSL protocol & doesn’t effect the speed or any other functions of a website.

Yes, you can! It is a white label software & you can customize almost everything about it, including the logo, branding, color, appearance, pop-up duration, greeting. The pop-up duration & greeting can be customized differently even for different pages of the website.

Yes, we can provide our service using your existing chat software as well. Chat with us now to know how.

We deliver 24×7 service for 350+ days with commitment of 99.5% uptime. We take 11 scheduled leaves on festivals & keep 4 leaves reserved for contingencies.

Here is our calendar for this year.

Of course! We keep adding your unused chats/ leads to your next months’ quota until you downgrade the plan.

Your dedicated manager keeps a close tab on your remaining chats/ leads & remaining days ratio. As soon as over utilization is foreseen, you are suggested next best plan well in advance. If you opt not to upgrade, extra chats are charged according to your pricing plan at the month end. Service keeps running intact throughout.

Yes, you can. Simply let us know your wish anytime & the chats will be adjusted accordingly.

Sure, you can. Chat with us to receive instant quote.

We charge on monthly basis, which means you pay for only as long as you want & can decide to cancel anytime. To cancel, simply let us know by email & we’ll remove our chat agents immediately from your store.

We allot chat agents to your store as per your billing cycle, which doesn’t leave us the option to deploy them elsewhere upon your cancellation. So, payment once paid can’t be refunded.

Of course! For you to be completely confident before opting to the paid plans, we offer 10 days completely free trial.

Please refer to our platform selection page & choose the platform your store runs on. This will redirect you to our app on your platform.

Simply install the app from there. Upon installation, the chat widget will be automatically put on your store. All you need to do is share the FAQs of your business for us to train the chat agents.

Within just 48 hours, we’ll completely train the chat agents & deploy them live to your store. From here, just sit back, relax & see Chataffy soar your sales, lead generation & customer support.

We’re located in the centre of the pink city- Jaipur.

Our office address is 609, 610, Mansarovar Plaza, Mansarovar, Jaipur, Rajasthan (India)- 302019